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How do I file a complaint?
We sincerely apologize that your online gaming experience has not met your expectations. Your satisfaction is incredibly important to us, and we truly want you to enjoy the service we provide. Our goal is to deliver the best experience possible, and if we fall short in any way, we genuinely want the chance to address your concerns promptly. Thank you for your understanding, and we’re here to help!
Filing a Complaint with Bally Bet.
Step 1
If you ever wish to register a complaint, our team is here for you 24/7, every day of the year. You can reach us via Live Chat or Email, and our trained staff will be glad to assist you and address your concerns. Please allow up to 72 hours for us to respond to your complaint.
Step 2
If you are not satisfied with the resolution provided by Bally Bet, you have the option to file a complaint with the Ilinois Gaming Board.
Please ensure that your email includes the following:
● Your first and last name
● A detailed description of your situation
● Any response you received from the Customer Support Team in Step 1
To file a complaint with the Illinois Gaming Board you can do so via the following options:
Complete a form on their website here.
Contact their hotline at (855) 494-0237.
We hope this information is helpful to you!